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Re: TRADE-IN incentive must be a scam!
Vector21
Member

Go in there a few times a week,,,now it's saying that the trade in was not

received within 45 days of activation,,, How does that happen when it was

traded in at a factory store..

Sent everything again... Crickets...very dissapointing

On Jun 2, 2016 4:44 PM, "Verizon Wireless Customer Support" <

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Re: TRADE-IN incentive must be a scam!
JessiMac1530
Member

Hi there -- I wrote the original post in this thread, and other people in the thread are now getting customer support and my issue had still not been resolved! Someone suggested I email instead of trying to call again, so I emailed nearly two weeks ago and absolutely no response. Really very frustrated and disappointed. Someone PLEASE help!

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Re: TRADE-IN incentive must be a scam!
sprmankalel
Leader

Who did you email? There is no email address for Verizon Wireless Customer Service.

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Re: TRADE-IN incentive must be a scam!
JessiMac1530
Member

It was a link for an email address posted by a Verizon Wireless customer support agent in another persons post who was having a similar issue to mine. It is a trade-in division support address, not a general customer service address for Verizon.

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Re: TRADE-IN incentive must be a scam!
vzw_customer_support
Customer Support

JessiMac1530,


We are still here to help you. I want to be sure we address all of your concerns surrounding your trade in. Can you verify where the screen was repaired? Was this done at an Apple location?


JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: TRADE-IN incentive must be a scam!
Vector21
Member

You are not alone..My issue is this,.. Advertise " up to $ 650 per line!!"

then have a bunch of small print for the " either or". After a few more

emails then a 25 min hold for a live person I received some resolution. Not

what I was told at the store level though. Hosed on my trade in, did not

get the full amount for my early termination with ATT. Then the polite

customer service rep told me, " I'm very sorry but thats not how the

program works, you will have to go BACK to the store and try to solve it

with them".... Seriously?? Store told me something, email from a customer

service person said the same thing... ( $ 100 per line that I "switched

with no trade or early term fee") Nope, NADA..

THEN, my trade was never received.. The store had entered the EIN from my

NEW phone on my receipt...perfect.

Its been 75 days since I started this and I know I'm just venting and maybe

should have researched the fine print more BUT, in this retail environment

a company should stand by their word... Simple as that.. Good luck to all

that

are having some issues with this promo.. Keep on them though, its the only

way to fix your issues.

On Wed, Jun 8, 2016 at 7:12 AM, JessiMac1530 <forums@verizonwireless.com>

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Re: TRADE-IN incentive must be a scam!
Not applicable

yep i got the same. promised that and got this

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Re: TRADE-IN incentive must be a scam!
Concord1976
Member

I took my wife's galaxy s8 plus to the montebello best buy store to get it fixed. Once there one of the Verizon's reps asked me if I wanted to upgrade to a note 9. He told me there was a promotion of "buy one and get one FREE" well... I fell for it thinking that that was a good deal you can't pass up. The guy told me I was gonna get bill 3 months for 2 months after that I was gonna get a reimbursement for the 3 months I was charged. Well so far is been 6 months and still getting charged for 2 cellphones. 

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Re: TRADE-IN incentive must be a scam!
Slyfoxlady
Member

Quick and painless? lol, worst ever experience 

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Re: TRADE-IN incentive must be a scam!
Justicestarrhunter
  • They stole my phone too stating my phone was damaged not true I actually left the OtterBox on it so there is no way it was damaged. The phone wasn't even a year old. What can I do it's been two months I was offered $750 so I traded in my pixel 3xl. I am so upset that they stole my phone.
  •  
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