Have a phone you love? Get up to $500 when you bring your phone.
$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on select Unlimited plans req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
I've been a verizon wireless customer for several years now, and I wanted a refund or verizon credit for the payment I made recently. I was recently "forced" to make a payment on my verizon account to avoid penalties and a hold on my account-- But after speaking with a representative on why the charges were so high, they instructed me that it was due to the international travel pass plan on my father's phone line -- a plan that he had cancelled a couple months ago. Before he left to Korea, he visited verizonwireless store in California to cancel this charge and change the family phone plan. Unfortunately, only one of those plans were cancelled therefore resulting in an extremely high bill charge. My father did not catch this mistake as he is an elderly man who is very unfamiliar with technology. What's worse is that he did not even use the international plan feature (unless it was on accident). I know I shouldn't have paid for this bill without identifying why it was so high - but I was acting in fear of my phone plan being cancelled (which has happened to me before). I expected Verizon to be more understanding of this unfortunate situation, especially given the horrible economy caused by COVID-19 and the fact that we've been customers for several years. It's disappointing!