You have to call to cancel the line. The number is in the link below.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
GrandMummy01, the service to terminate a line of service can only be done with a customer service representative. To get assistance, please call into Customer Care at 800-922-0204 or send a message via Facebook or Twitter to our customer service page: