You don't indicate if you have a device payment agreement or an actual service contract.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Going to need more info than that.
Unless you have something like a jetpack or tablet, chances are low you actually have a contract to have an ETF to worry about.
For any phones you are financing, you are charged the remaining balance of the loan, not a fee.