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I have enrolled in auto pay. Had auto pay set up, then I got a new bank card. After receiving the new card, I immediately updated payment info with Verizon way ahead of the next bill. I find that the pay was not taken from my account, so the current bill is nearly $400 dollars - plus an additional $5.00 late fee. Called customer service, and fumble through the all automated menus, only to be told that the late fee is because I did not update my card info. She waived the late fee but could not take my payment; I would have to be transferred to the correct department. If only that transfer had gone through, instead - the call dropped. Upon calling customer service again, automated menus, I find out that they have my newest card on file and ask if I would like to use this card to make payment???? I wait for an operator who tells me I need to set up auto pay again! So that I can have the same mess I just dealt with when I created my new parment - I dont think so. You are AWFUL verizon. BEYOND TERRIBLE. How about having a speak to a real living person option on the menu before all the other nonsense. I will be switching back to AT&T where I never had a single problem. I have had Verizon Wireless service since November 2014 and have had countless issues. Not to mention, the gentlemen I spoke with said the problems I have encountered "are very common." You get enough $5.00 late fees from customers who pay on time, verizon gets a fat wallet. Well good for you, you have terrible service and even worse customer service. I will never speak highly of this company or cellular service.
I Have never had an auto pay problem. My auto pay is directly from my checking account.
Is everything set up now? Atleast they credited the account. Sometime when you make changes it takes a few billing cycle to take place (i.e. adress changes). I hope everything works out with ATT&T!
So....I have a question: If you say: "I will be switching back to AT&T where I never had a single problem" and "Well good for you, you have terrible service and even worse customer service. I will never speak highly of this company or cellular service." Why did you even switch to Verizon in the first place? Clearly ATT&T had an issue, becouse if nothing is ever wrong, then why would you even switch??