This is a complaint about my recent experience upgrading phone through Verizon. I am not sure what are other channels to provide this type of feedback to the company so I will type it out here.
I had an iPhone (also purchased through Verizon) and wanted to upgrade to iPhone 12 Pro. The first order was placed before Christmas 2020 and I received the phone on-time. After I had the phone for two days the camera stopped working. I checked in with Apple technical support and they advised me that the phone had damage, and the best action is not ask for an exchange with Verizon. I contacted Verizon to place a replacement order, and it was within the "14 day care free exchange" window with Verizon.
Everything was fine up until this moment, and the replacement order marked the beginning of my terrible nightmare with Verizon:
When I am writing this post, I still do not have a fully functioning new phone. The past two weeks of interaction with Verizon has been confusing and frustrating. People keep telling me this and that, and the information conflict with each other. I think I am losing my trust and faith to Verizon, and this saddens because I really liked Verizon and was a happy customer before this.
What I am hoping to achieve with this post:
1. I really want to finally get a fully functioning iPhone 12 Pro. I will follow through the advice of the sales person at the Verizon store and hopefully that is the good way.
2. This terrible experience has cost me time, energy, and emotion that should be used else where. I would like to request recognition and forms of compensation for the trouble.
3. This feedback can reach Verizon management team and actions can be taken to make experience better for future customers.
Others have reported similar or same experience not sure how they got issue fixed but seems to me that your getting the run-around and probably to run out clock on your time to do exchange or replacement
Thanks for responding to my post and letting me know about the other cases. It would be very unfortunate if the company did this on purpose to cause me to run out of time for proper exchange.
Hopefully my case can be resolved soon and so are others’....