I just spent over one hour on chat. Still did not get ANY of my questions answered. After 2 different agents the last line the said......"
So ill have to do another chat?
Yes, you can chat us back to make the changes manually."
We should always be providing you with the best service possible, jjm10. I'm sorry to learn you still have questions regarding your account. I'll be sending you a Private Note to continue to assist.
I had the worst customer service experience of my life tonight trying to order an upgrade to my current phone. The order took an hour and a half and required the rep to send codes twice to my phone. Then the order took so long, the website timed me out and reloaded and the entire conversation and order was lost! I kept asking if the rep was there and no answer. I was sent to a different rep who told me that I wouldn't be compensated for the hour and half of my time that they had wasted but she would be happy to send me off to customer care to take my complaint. She gave me a link to click and when I followed it I went straight back to sales! The new rep also told me they wouldn't help me regarding my lost time but they would be happy to sell me stuff if I would just let them send more codes to my phone and then asked me to reiterate the order that took me an hour and half! When I asked if I just send them the chat conversation which I had copied and pasted, the rep disappeared and more of my time was wasted. I realized tonight that I shouldn't bother actually trying to do any business with Verizon, I should just keep the cruddy old phone I have as long as possible and then switch to a different provider when I absolutely can't use it anymore. Its a shame because I have been a loyal Verizon customer for years and years. This was a horrible but very eye-opening experience.