Have you verified you have messages on your iPhone that were sent as text messages and not iMessages?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Robustcoffee, we know how important it is to see your text log. I'm sorry that you're not seeing in via your My Verizon account. Allow me to help. Our community member Ann154 has brought up a good point. Are you using an iPhone where you can use Apple's messaging called iMessage? If so, iMessages are not texts you would see in your text log. (Verizon Wireless does not support iMessages.) Regular SMS & MMS texts would be what you can view online. Please review the section "View a detailed usage log for each line" in this link https://www.verizonwireless.com/support/view-usage-on-your-bill/ that provides exact steps on where to find the text details. At what point in the steps are you not seeing the text log? AliciaD_VZW