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The WORST Customer service
MDMike1
Member

I just tried to upgrade my phone over the internet. The order got flagged and now they want me to send proof of identification in an email? What is this? Does anyone ever do that? I have been a customer for over 15 years. It is time to change.

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Re: The WORST Customer service
Tigerstep
Sr. Member

You're upset because the system didn't want your identity stolen.

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Re: The WORST Customer service
vzw_customer_support
Customer Support

MDMike1, our customer's security is a top priority and your loyalty is appreciated. Unfortunately, fraud can happen at any time, whether it is a new customer or long-standing. An order can be flagged for a multitude of reasons; it isn't our intention to frustrate you but to protect your account. At your earliest convenience, please send in the documentation requested, so there is no further delay in you enjoying your new device.

 

TionnaB_VZW

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