With the new 3 day earlier due date I see nothing but problems. For several years you started sending out your bills later but want your money earlier now. That is not a good mix. Your phone customer service reps don’t even know all they need to know to answer my questions. But the worst of all of this is when I hear the lame excuse that Verizon is making the changes to align themselves with the industry.. That lie is hard to digest. Be very careful with this change.
You are absolutely correct. And if they want to change the due date first they have to refund 3 days of our previous month they charged us for. Thereby making our billing date change by 3 days also. They can’t have it both ways. It is a workable solution. But is further insulted by the reps in the call centers saying that Verizon is doing this to align themselves with industry standards. That bs is hard to swallow when every commercial they have says they are “the different” carrier..
From the info I was given when I called in it really seems that they are actually trying to see how many late payments they can have so they can charge that fee too.
The billing cycle dates aren't changing so there isn't any reason to refund 3 days of the service. The dollar amount isn't changing either. Only the day when the bill is due is changing.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
According to Support the billing date is changing. Also you must not have read the part about the bills coming about 12-15 days after the cut off date! So the new date would result in late payments.
Lol, no I suggest YOU do some research and see the 15 identical posts about this very thing.... It has been repeatedly explained that this has nothing to do with the number of days that you have service for and that you are still paying the SAME amount for the SAME service period but that the due date is simply due a few days before it was previously.
Well EVIDENTLY you didn't read the twice posting that both dates are changing and that is what the Customer Service reps are saying. And I am not quoting others. Just Verizon themselves.