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The new Disney+, Hulu, ESPN+ Offer
betsig250
Member

So I just got hosed.  No where on the main sites does it say you have to switch to an eligible plan on/after 8/20/20.  I chatted with a rep before hand and told me to cancel the current Disney+ promotion I had and then re-enroll.  Couple of minutes later sent me that FAQ that talks about how to add that add on.  On there it says current Disney+  users can pay $6 to get ESPN and Hulu.  So glad nothing on the main page about that.  And before I cancelled I could not find anything on my account page for that extra $6 upgrade.  

So now I lost Disney+ and no way of getting the new bundle.  Gotta love this...

Re: The new Disney+, Hulu, ESPN+ Offer
vzw_customer_support
Customer Support

This is not the outcome we were hoping for by creating this offer! Please tell us - what calling plan do you currently have?

 

StephannieP_VZW

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Re: The new Disney+, Hulu, ESPN+ Offer
wdpunna12
Member

I have the Play Unlimited plan and the only option on the Disney Bundle in the add-ons page is to add $6.00 like you said. I saw somewhere that you have to wait for your old Disney+ promo to run out before.

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Re: The new Disney+, Hulu, ESPN+ Offer
AZCellular
Member

Have you heard anything back on this?  I just signed up for new plan with bundle and cannot access anything.  I have a current free subscription until 11/20, they should be able to over-ride this issue and correct from their end buuuuuut???????

Re: The new Disney+, Hulu, ESPN+ Offer
Hoully1988
Member

After multiple calls to Verizon and having them push the blame on Disney stating it's. Disney issue not to mention connecting me to Disney when I requested a Verizon supervisor and now being told I am going to be charged 6.99 a month and then sending me a promo code that now has me with two Disney+ subscriptions under the same single Disney+ account. I still have zero resolution on how to successfully get enrolled for the bundle.

Re: The new Disney+, Hulu, ESPN+ Offer
mgol
Member

I spent 3 hours on chat and I can't access the new bundle either.  I think there is something wrong on the back end and needs to be fixed ASAP.  

Re: The new Disney+, Hulu, ESPN+ Offer
betsig250
Member

I have 4 lines and they are all on the Play More Unlimited plans.

This whole process should have been explained better and not in the pages of fine print..

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Re: The new Disney+, Hulu, ESPN+ Offer
isaiahfranco
Member

Yeah, it seems to be a bit of a mess. I just upgraded one line to Get More Unlimited 5G and cannot activate the Disney Bundle on my plan. Super frustrating!

Re: The new Disney+, Hulu, ESPN+ Offer
mgreen8111
Member
  • spent all day in chat 7 different times. Was told it was fixed 5 times. Then told to follow directions on thier site to access it but the option doesn't show up online or the app.
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Re: The new Disney+, Hulu, ESPN+ Offer
vzw_customer_support
Customer Support

isaiahfranco,

 

Being able to set up everything you need is important. I know this is an exciting offer and I'm sorry you're having trouble. What calling plan do you have? What happens when you try to add that?

 

AndrewT_VZW