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Ticket status

I talked with support a few days ago and was told I would receive updates via text message. I received a text message with a link to more info, but the link resulted in a 404 error, not found.  I replied to the message but doubt it has been read. How do I find out the status of the ticket, as the problem has not been resolved?

Re: Ticket status
Customer Support

Thank you for reaching out. It's very important to be kept updated on the status of your Trouble Ticket.  Typically, our customers are kept updated via text or by call (From 800-922-0204). I apologize that you've not been kept updated.


We'd be more than glad to check the status of your ticket. As our valued customer, your account concerns are our concerns and we’re here to assist you in any way we can. Verizon takes protecting our customer’s personal and account information very seriously.


Since we will need account-specific details from you, we’ve sent you  a Private Message on this topic:


-Robert C.