Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Tracking Number ZEROPICK 2 day shipping still no delivery or valid tracking #
Nelle4871
Member

I ordered a phone on 3/10/20, at checkout it said Free 2 day delivery. Then I get a notification that it shipped 3/12/20 (2 day by 8pm). Tracking provided was ZEROPICK; not valid. Expected 2 days later. No phone 3/14/20. Still no valid tracking available. 3/16/20 I chat with an agent, who stated "should receive by 3/17/20 8pm". He couldn't answer what delivery service company it was shipped with. He said could be "any of the 3, won't know until it's scanned". I've never heard of such a thing!  It's 3/17/20 and still no phone or tracking info. I called back, but this time they couldn't get to my shipping info so they had to send an internal email to the warehouse and now I get to sit around and wait 24 hours to see if/when they email me back. 

Not knowing the carrier and not being transparent about their shipping methods fishy to me. I have never experienced such outdated shipping/customer service. I would've driven to the store had I known I needed to wait 1 week +. 

Re: Tracking Number ZEROPICK 2 day shipping still no delivery or valid tracking #
Frustrated18yrcust

I am going through the exact same thing but I CANCELLED the order because with was a total disaster and Verizon’s reps just lied to me.  I ordered on the 18th and went through it for 3 days with zero help from Verizon’s 4 people.  Cancelled the order and have a confirmation number then got a message that it SHIPPED 9/29.  That is the tracking number.  Ridiculous!

Re: Tracking Number ZEROPICK 2 day shipping still no delivery or valid tracking #
vzw_customer_support
Customer Support

Frustrated18yrcust-

I'm sorry to hear about the experience you had with your order.Our goal is for you to have a seamless experience from beginning to end. Please respond to my Private Message to further assist.

-CarmenT_VZW

0 Likes
Re: Tracking Number ZEROPICK 2 day shipping still no delivery or valid tracking #
vzw_customer_support
Customer Support

Hi! I am sorry to hear about your experience with a recent order. I certainly want to help. May I ask if your phone has already been shipped?

 

-CarmenT_VZW

0 Likes
Re: Tracking Number ZEROPICK 2 day shipping still no delivery or valid tracking #
caincolon
Member

I'm going through the same thing. Would you mind helping me out as well?

0 Likes
Re: Tracking Number ZEROPICK 2 day shipping still no delivery or valid tracking #
vzw_customer_support
Customer Support

We'll be happy to have a look at this with you. Please look out for our private message.

0 Likes
Re: Tracking Number ZEROPICK 2 day shipping still no delivery or valid tracking #
Julio03
Member

I have the same problem! Preordered my phone on 11-06-2020 and was expected to receive on 11-13-2020 and nothing. I called customer service and gave me a different date to expect my phone and nothing. Called 2 more times and was given 2 other dates and still nothing. On 11-18-2020 I received  an email that it has been shipped but with a zero pick tracking. This is the worst service I’ve ever had and now I’m in need of a phone ASAP!!

Re: Tracking Number ZEROPICK 2 day shipping still no delivery or valid tracking #
vzw_customer_support
Customer Support

Thank you for those details. We will be more than happy to look into this for you. Please meet us in a Private Note for assistance. We will stand by. - Albert_VZW

0 Likes
Re: Tracking Number ZEROPICK 2 day shipping still no delivery or valid tracking #
skip7
Member

I ordered 2 $100 gift cards with free 2 day shipping on November 19. Ten days later, the order has not arrived. The status says that it shipped with tracking number ZEROPICK. 

0 Likes
Re: Tracking Number ZEROPICK 2 day shipping still no delivery or valid tracking #
vzw_customer_support
Customer Support

It is important that you are able to get your gift cards, Skip7. We have sent you a private message.

0 Likes