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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Trade In Agreement Not Honored
Mike_W711
Member

Traded in a mint condition iPhone SE (2020) and was told I would receive $300 promotion. The phone had no scratches, cracks or scuffs of any kind, and was always in a case and had a screen protector. After Verizon assessed the phone they said it was the wrong phone and only worth $69. On my account online, the trade in expected and the one received are exactly the same and have the same IMEI. After being on the phone for an hour with a rep he insisted that everything was fixed and the trade in value quoted would be honored. He agreed that a mistake was made but no changes have been made to my account. This is a classic case of fraudulent bait and switch. This needs be fixed immediately. 

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Re: Trade In Agreement Not Honored
vzw_customer_support
Customer Support

Thank you for bringing this to our attention, Mike_W711. You should have received a Private Note from us a few moments ago. Please reply there, so we can look further into this trade-in promo issue with you.

*Gabriel

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