Traded in a mint condition iPhone SE (2020) and was told I would receive $300 promotion. The phone had no scratches, cracks or scuffs of any kind, and was always in a case and had a screen protector. After Verizon assessed the phone they said it was the wrong phone and only worth $69. On my account online, the trade in expected and the one received are exactly the same and have the same IMEI. After being on the phone for an hour with a rep he insisted that everything was fixed and the trade in value quoted would be honored. He agreed that a mistake was made but no changes have been made to my account. This is a classic case of fraudulent bait and switch. This needs be fixed immediately.
Thank you for bringing this to our attention, Mike_W711. You should have received a Private Note from us a few moments ago. Please reply there, so we can look further into this trade-in promo issue with you.