I got the iPhone 13 and decided to trade in my iPhone 11 for the $1000 trade in credit promotion they had. I received my phone and the return box with the free label and such and shipped my phone back to them in perfect condition(I’m the person to cases phones up to make sure it doesn’t get messed up) on 10/13/2021. On the app it says I have to ship it by the 24th which is worrying considering that the Verizon app hasn’t even considered my phone shipped at all and I don’t want to lose the trade-in credit. I have the receipt from the drop off and the tracking number. This is not Verizon’s fault but also my phone has been stuck in the ups facility in Fort Worth, TX for the past 5 days which is also worrying but it might be from everyone doing the same thing.