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Trade In Submission Status
mcimon09
Member

How do I know my trade in has been reviewed and processed?

Right now when I check the status, it says that "Your Shipment Has Arrived", but there is no trade in value yet.

Thank you.

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Re: Trade In Submission Status
Tigerstep
Sr. Member

If takes a few days from arrival to be inspected. It's also the busiest part of the year.

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Re: Trade In Submission Status
vzw_customer_support
Customer Support

Thank you for the details, it can take a few days to process the device once it gets to our warehouse. 

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Re: Trade In Submission Status
mcimon09
Member

According the the website, my submission arrived at the warehouse on 12/7/20.  It's now 12/31 and still no update.  Any way to see where it's at?  Thank you.

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Re: Trade In Submission Status
vzw_customer_support
Customer Support

Mcimon09, I can understand your concern to get an update on your submission status. I've sent you a Private Note; this way we can look further into this for you.

 

KiaH_VZW

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