Trade In value issues

[ELIBEN60]

I traded in my iPhone and was sent confirmation the trade in was received and my trade in value is $700 which is $19.44 for 36 months, then I got another email saying it's $29.17 for 24 months, either way that is $700.

Now my bill is saying I have credits of $5.32 covering credits 1 and 2 of 36. So I'm $33.56 short of what they told me so far. The credits weren't even the same amount so I have no idea where they are getting these figures from by they are way short of the promised trade in value. 

I have been on hold with chat for over an hour before being disconnected. On hold with customer service for over an hour and told they would call me back but no one has. Just tried another chat and Chester is not responding, probably looked at the notes and bailed on me. 

The device you traded in for order number 6341481 is in great shape. You can check out your bill credit on your next bill summary at My Verizon. Download a Verizon Resale Tax Form for your records.

Trade-in Details   Final trade-in value: $29.17/mo for 24 months   Submission ID: 238315991955644

Can anyone actually help me out with this because no one on chat or customer service is willing to assist.

[vzw_customer_support]

Hello ELIBEN60.  We know the importance of ensuring your Trade-In Credits are applied correctly. I have sent you a Private Message. Please respond at your earliest convenience. 

-Tanisha