Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Trade-in Agreement Not Honored
Mlsracer
Member

So on October 25th I started a Live Chat with Verizon. I wanted to inquire about trading my Samsung S22 Ultra in for the iPhone 14 Pro. Originally, I was told I could not do this because I had not paid off the device, which I understand. After I told the rep I was going to hold off because of that, they told me I could take advantage of an "Early Upgrade". Below is what the rep told me in the screen shot. 

 

I get on today to inquire about a return label to ship the S22U back and I was told they would not honor what the other rep had told me and my device payment was transferred to another line. Very disappointing and shady. 

 

 

0 Likes