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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Trade-in Agreement Not Honored

So on October 25th I started a Live Chat with Verizon. I wanted to inquire about trading my Samsung S22 Ultra in for the iPhone 14 Pro. Originally, I was told I could not do this because I had not paid off the device, which I understand. After I told the rep I was going to hold off because of that, they told me I could take advantage of an "Early Upgrade". Below is what the rep told me in the screen shot. 


I get on today to inquire about a return label to ship the S22U back and I was told they would not honor what the other rep had told me and my device payment was transferred to another line. Very disappointing and shady.