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Trade in Confirmation
TKal1
Member

Although Verizon claims that our iPhone SE qualifies for the trade-in promo ($600), we cannot get it through the online trade-in process.  If you complete the trade-in successfully, you should get a confirmation email with a Submission ID and Order Number. Without this confirmation, you cannot send in the phone and will not get the trade-in promo on your bill.  I spent an entire day in Verizon chat windows trying to resolve this and was told several times that the transaction was complete. Yet, no confirmation email.  Verizon needs to simplify the trade in or quit making fraudulent promos.  

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