I don't like the trade-in process Verizon currently going. I have trade-in my device with impression will receive $800 credit for my current working phone. After sending it in i got a message said the adjustment the value down to $83.50 (my phone has no crack on screen or leak battery conditions) .
I don't like this bait and switch trade-in scam. I'd like to get my old phone back instead of credit of $83.50 and return the new device. Will consider to move to another carrier with more transparent in the trade-in practice. Please help.
We always want you to get the promotions you qualify for. We'd like to see what's going on. Let's get to the bottom of it. Please send us a Private Note for assistance.
Not surprised. I had the same thing happen. A working phone and they gave me half the promised trade in value. It's a classic bait and switch.
I am shocked to hear about your experience. This does not sound like us at all. I am a consumer myself so I understand being able to get your promotion is essential. I can take a look to see what happened. I have sent you a private message. -Amber