DO NOT TRADE IN YOUR PHONE!!!!
We opened a new line and bought 2 new phones under the promotion for $700 off/line with new account and phone trade-in. Sounds great?
Nope the complete opposite. We sent our phone in on July 4th, 2021. I have had to call Verizon EVERY month since to check the status of our trade in because we never received credit. It is now November 5, 2021 (4 months since we've sent our old phones in) and still no solution from Verizon.
For such a large company you'd think this type of transaction would be simple at this point. I wish I would have looked at the community posts before continuing my relationship with Verizon because this seems to be the sc*m that keeps them in business. They take your phones and refurbish them then sell them off to other customers while forcing their other customers to pay for it. If you're looking to upgrade you're better off keeping your old phones for emergency in the future or to sell yourselves.