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Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Trade in bait and switch, terrible customer service
billkline
Member

So, after two hours on the phone (hold) disconnected twice, and finally chatting w/ customer service I agreed to a new phone (iPhone 13 pro) with a trade in value of 650 for my iPhone X.  Now, after receiving my phone, I'm told to process the trade in at 132.00 and wait and see what the market value of my trade in is!  There's no way to SPEAK with a human.  The rep I texted/chatted with said he noted the promotion and trade in value and that is in the chat log.  But this is unacceptable, "Bait and Switch", terrible way to do business and treat loyal customers.  If this isn't resolved tomorrow with a live, speaking person, the phone will be returned and I'll be with At&t or T-Mobile.  Has anyone had this happen to them recently?  Is there a direct customer retention number?

Re: Trade in bait and switch, terrible customer service
vzw_customer_support
Customer Support

Hello, billkline. We know how important it is to receive the promotion you signed up for. We are going to send you a Private Note to assist you further with this concern. *Cassie

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