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Trade in credit & Rebates
Esqmps
Member

Purchased 2 new IPhone 12 & traded 2 IPhone 8pluses for monthly credit.

Have only recieved credit for 1 at this time.

Also, never received a $300 rebate for switching from Sprint/T mobile.

Supposedly was taken care of @last chat session in mid Dec 2020

Could someone shed any light on this for me?

Thank you

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Re: Trade in credit & Rebates
vzw_customer_support
Customer Support

Touching base. I called the rebate team once more. The information shared was that it will be 5 business days from when we contacted the team ( 2/17 ) . I will reach out once more on Thursday as I am not working Wednesday.

 

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