Trade in credit & Rebates

[Esqmps]

Purchased 2 new IPhone 12 & traded 2 IPhone 8pluses for monthly credit.

Have only recieved credit for 1 at this time.

Also, never received a $300 rebate for switching from Sprint/T mobile.

Supposedly was taken care of @last chat session in mid Dec 2020

Could someone shed any light on this for me?

Thank you

[vzw_customer_support]

Touching base. I called the rebate team once more. The information shared was that it will be 5 business days from when we contacted the team ( 2/17 ) . I will reach out once more on Thursday as I am not working Wednesday.