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Trade in credit missing

I sent in a phone 9/3/21 via ups for the $500 trade in for a new Android phone. The phone was received by verizon per verizon Erica via tel call on 9/13/21.

I've had numerous frustrating calls with verizon in the ensuing months but no $500 credit has been issued and apparently none is forthcoming. It is starting to look like verizon is operating a fraud at my expense and I'm pretty tired of it.

Re: Trade in credit missing
Customer Support

We appreciate you reaching out to us today, and for providing this information to us as this is never the experience we want for you. Please be on the lookout for a Private Note as this will be sent shortly.