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Trade in credit

4 months ago, I switched over from AT&T and traded in my iPhone 11. My husband switched over from a Verizon family plan into our new plan. For our trade ins, he and I were quoted $1000 and $800 respectively. Our account shows $350 and $800 assessments instead but we haven’t received the credits. We’ve contacted multiple reps who promised it would be resolved. I can’t tell you how many reps that I’ve retold this story to. To date, we haven’t received a penny of either trade in and I keep getting billed for the new phone at full price. 1-2 billing cycles was clearly a lie. When will I get my credits? 

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Re: Trade in credit
Customer Support


Thank you for reaching out to us today. We are sorry to read that you are having trouble receiving your trade in credits. We would hate for you to miss out on any qualifying promotions and we want to do all we can to help. Please be on the lookout for a Private Message from us to further assist.  ~Roger