Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Trade in delivered yet no updates
needslipow
Member

I sent in two trade ins. One was accepted and is the credit has been issued. The other hasn't had any updates even though UPS tracking shows it was delivered 3 weeks ago. 

Any help would be appreciated!

Tags (1)
0 Likes
Re: Trade in delivered yet no updates
vzw_customer_support
Customer Support

needslipow,

 

Making sure you get what you should for both of those phones is a big deal. We want to make sure you can count on that. We're glad to help. I've sent you a PM. Please respond when you can so we can further assist you. 

-Andrew

0 Likes
Re: Trade in delivered yet no updates
vzw_customer_support
Customer Support

needslipow,

 

Making sure you get what you should for both of those phones is a big deal. We want to make sure you can count on that. We're glad to help. What are the submission IDs for these?

 

-Andrew

0 Likes
Re: Trade in delivered yet no updates
needslipow
Member

Thank you, the submission ids were: 204445957174265 and 201774059035218

 

0 Likes
Re: Trade in delivered yet no updates
vzw_customer_support
Customer Support

needslipow, we certainly want to get down to the bottom of this for you. If possible, please delete your last message as this is a public forum and send a private note. -Tionna

0 Likes