I'm running into "Invalid Address. Please try again." error when I punch in older iPhone Xs or Samsung Galaxy S9 to trade in for my newly purchased S22+ on https://www.verizon.com/sales/digital/tradein/validateDevice.html
can someone please help why valid phone with clean IMEI is giving me "Invalid Address" error? I don't even know what it means by invalid address.
We want to make sure you can get your trade-in completed without issue and get the value you should. That page is asking for either your device ID, or Wi-Fi Address. So if that is saying wrong address, it likely just means whatever you're entering between those isn't being recognized. Just to confirm, where are you getting the information you're entering there?
Hello, Silven1117. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.