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Trade in issue : Invalid Address
Silven1117
Member

I'm running into "Invalid Address. Please try again." error when I punch in older iPhone Xs or Samsung Galaxy S9 to trade in for my newly purchased S22+ on https://www.verizon.com/sales/digital/tradein/validateDevice.html

can someone please help why valid phone with clean IMEI is giving me "Invalid Address" error? I don't even know what it means by invalid address.

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Re: Trade in issue : Invalid Address
vzw_customer_support
Customer Support

Silven1117,

 

We want to make sure you can get your trade-in completed without issue and get the value you should. That page is asking for either your device ID, or Wi-Fi Address. So if that is saying wrong address, it likely just means whatever you're entering between those isn't being recognized. Just to confirm, where are you getting the information you're entering there? 

 

-Andrew

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Re: Trade in issue : Invalid Address
Silven1117
Member

I'm punching in IMEI from Galaxy S9 phone I had laying around for $800 enhanced trade in but it gives me Invalid Address error

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Re: Trade in issue : Invalid Address
Silven1117
Member

I'm punching in IMEI from Galaxy S9 phone I had laying around for $800 enhanced trade in but it gives me Invalid Address error

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Re: Trade in issue : Invalid Address
vzw_customer_support
Customer Support

Hello, Silven1117. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

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