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Trade in issue

Last year I brought over two lines to Verizon during their April promotion. I also traded in two Samsung S10s, purchased an S21 and an S21 Ultra and a jetpack. 

We were supposed to get
$800 in credit per android phone we traded in plus
$200 in Verizon gift cards per line we brought to the network.

I've seen zero credits from them. 

Basically Verizon owes me $2000 and stole my phones.

I've periodically called customer service to verify my eligibility and to inquire of the whereabouts of our credits. Each time I'm told my rebate issues would escalated and prioritized and each time I've seen zero actual action from Verizon.

I was told the $200 gift cards were something I was supposed to claim through the myVerizon app within a certain period of time of activity but I was never instructed nor notified by email or app to do so. 

I am mentally exhausted by trying to chase down these Verizon credits and am seriously considering pulling my phones from their service.

Buyer beware!

Re: Trade in issue
Customer Support

We apologize for any inconvenience this has caused, msfelice99. Our goal is for you to take advantage of all the available promotions. We want to get a second opinion on this situation. We send you a Private Note so we can look into this further.