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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Trade-in kit without a label
myunggeun
Member

Hi, I got a trade-in kit for an apple watch, but only a box without a label. Can I get a new trade-in kit or only a label?

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Re: Trade-in kit without a label
vzw_customer_support
Customer Support

Hello there! We're sorry to read that you didn't receive the label. Yes, you can request a new trade-in kit with the Submission ID or email. Please follow this link to request a new kit: https://www.verizon.com/od/trade-in/checkStatus I hope this helps.   ~Aaron

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Re: Trade-in kit without a label
myunggeun
Member

I requested a new trade-in kit before, but I haven't received it yet and I couldn't find any update on the trade-in status. Can you check it and let me know whether it's in a proper state? I am afraid I miss the due date.

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Re: Trade-in kit without a label
myunggeun
Member

I requested a new trade-in kit before, but I haven't received it yet and I couldn't find any update on the trade-in status. Can you check it and let me know wh ether it's in a proper state? I am afraid I miss the due date. 

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Re: Trade-in kit without a label
vzw_customer_support
Customer Support

Let's work together and make sure the trade is received within the time frame. We know how important it is to send that device back as soon as possible. How are you checking the status? You can try this link, https://www.verizon.com/od/trade-in/checkStatus#/ This link will provide the status and will also allow you to order a new shipping kit. Please let us know if this helps.   ~Gina

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Re: Trade-in kit without a label
myunggeun
Member

The status of the trade-in is 11/12/2021 Your Shipment Has Arrived but there's no update so far. Could you check it out and handle it soon?

Submission ID: 836912454816864

 

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Re: Trade-in kit without a label
vzw_customer_support
Customer Support

We certainly want to make sure you get the proper trade-in value, myunggeun. We've sent a Private Note to best assist. -Nikki

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