I recently upgraded 2 of my phones. I ordered 2 new iphone 12’s and set up to trade in both of my old iphone 8 plus’s to get the $700 credit promotion for each phone. My trade in was verified when I placed my new order for both of my phones. When I received my new iphone 12’s both of which came in one box only had one envelope to return both phones. I immediately contacted verizon via chat as I could not get through via phone. They said to send both phones back in the one envelope and it will be processed accordingly when to warehouse receives it. I sent verizon my phones on 6-22-2021 and they received it on 6-28-2021. I only got an email from verizon stating it was received by the carrier. As of today 7-14-2021 I do not have any confirmation of my trade. I contacted verizon as i was able to find my my submission number on the verizon trade in status page however verizon only shows one of the iphone 8 plus’s and not my other phone that I had sent to them. I reached out to verizon via chat and they claim there is no trade in request for my other iphone 8plus. They only show trade in request for one phone and not the other. I’m beyond furious as I was told to send both of my phones back in one envelope. I have pictures i took as proof that I sent both phones in one envelope and I also have pictures of my upgrade showing i was trading in 2 phones. I also screenshot my conversation with verizon stating to send both phones in one envelope. This needs to be resolved asap!!
We know being able to get things fully resolved with your trade-in is important, Chrisjet99. We'd be glad to help with getting things sorted out. To get started, please send us a Private Message and we'll go over your account.
I have similar problem!! And it’s turning out to be a nightmare to the point where I’m considering to switch to AT&T! Turned in two iPhone X for $800 credit for each line, but they said they received iPhone 8plus and only giving $400 credit!! (I was in the process of turning iPhone 8plus but I decided against it. Two of my family members, however, traded in their iPhone X but Verizon is claiming they only got the iPhone 8plus) Total fraud!!! Would never recommend this trade in nightmare to anyone. Been having this problem since October!!
We definitely understand the importance of getting the correct promotion, and we can certainly try to assist you with getting it adjusted. Please send us a Private Note, so we may be able to assist. *Gert
Same issue. "Traded in" three XR and 8plus, thinking I was getting 13pros. Ended up with 13's, over $1000 out of pocket, a much higher monthly bill, no international texting, 4 $35 charging blocks but no cords that fit in them.
This is the second time I have been completely mislead by VERIZON. They are experts of manipulation. I will not fall for it again.
Good morning, janemax. Please be assured that our goal is to make the upgrade (https://www.verizon.com/support/upgrade-device-faqs/) and trade-in (https://www.verizon.com/support/trade-in-program-faqs/) processes as easy and clear as possible.
You mention that you expected iPhone 13 Pro devices and you received iPhone 13 devices. Do the phone models you received match the models on the invoice?
Are you aware that you can exchange your devices within 30 days from the purchase date? Please visit this link (https://www.verizon.com/support/return-policy/) for more information on the return/exchange option. -Antonio