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Trade in problem

Hi. We returned two iPhone7s in acceptable condition. We were supposed to receive the promotional discount of $400 per phone over the course of payments for our new phones. We received emails that our phones are “not what they expected” and the promotional credit was rescinded. Multiple contacts via phone and email have gotten us nowhere (we’ve been credited and had it reversed within a day at least three times) and we are beyond frustrated. After 20+ years as customers we did not expect this extremely poor service. 

Re: Trade in problem
Customer Support

Hello, Patty5472! Thanks for contacting Verizon Social Media. We do understand the situation of your trade-in, that is not the way you should feel, because we need to get the right details of this. To further assist you, I will be sending you a PM, so we can check this together and find out the best resolution.