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Trade in received at Return Center, Status not updated.
TrashcanBob
Member

Hello, I recently sent in a trade-in and it was marked as delivered at the Fort Worth Returns Center on 5/18 and has still not updated the status even from Initiated. Help me please.

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Re: Trade in received at Return Center, Status not updated.
vzw_customer_support
Customer Support

Hi TrashcanBob! I can understand the worry, but this can be common when our warehouse receives an influx of trade-ins. Or, simply the status just hasn't updated in our system yet. What matters is the device safely arriving at our warehouse. From there, a trade-in credit takes between 1-2 billing cycles before being reflected on the bill. I hope this helps. 

-Joey

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