As the title states, I mailed my old phone to the return center over four months ago and still have not received my promotion or update. The timeline of events:
As a new customer, my experience with Verizon has been incredibly frustrating. I've also tried to communicate to the representatives that my company subsidizes my monthly bill. And so depending on how the promotion is re-applied, I could still end up paying out of pocket. I'm hoping this post gets the attention of someone that can resolve my issue promptly.
I would be reaching out as well if I wasn't getting the promotion I was expecting. We appreciate you choosing Verizon as your new carrier and we don't want you to have any regrets with your decision. To move forward and get a resolution in place, I have sent you a private message within this platform. Please respond at your earliest convenience.