Hi.. just wanted to warn everyone about the biggest verizon scam!!
I just upgraded from my note 9 to the note 20 ultra in hopes of getting the 500$ trade in credit for my note 9.
After filling out all the information for the trade in i got the box.
Before sending in my device i cotected verizon to make sure that i will receive the 500$.
The representative was very friendly and told me right away that the trade in was registered to a different number!!
So i won't be able to receive the 500$!!!!!!
So she went ahead and canceled the trade in and then i tried again to trade in the device and same issue happened again!!!!
I've spent over 5 hours already on the phone with verizon trying to resolve this issue and it seems that they really don't care about me losing the 500$!!!!!!
And I'm a customer that has 10 limes with verizon!!!
No customer service whatsoever!!!
I'm calling up tomorrow to cancel all of my lines and I'm switching to t-mobile!!