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Trade in status not updated
Tamberine
Member

I’ve called and it’s extremely difficult to get anyone on chat. With 3 calls I have no answer to my submission of a trade in device. I can see it was received but have not been updated. The phone was received by Verizon on 6/17/2021. How can I get an update? They sent an e-mail told me I need to send it in and that’s confusing!  The submission says it’s been received but no update on the final value. 

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Re: Trade in status not updated
vzw_customer_support
Customer Support

Tamberine, we absolutely understand wanting to make sure that your trade-in is accounted for, and we'd be happy to take a closer look at your account to shed some light on your concerns. We'll be sending you a Private Note for further review and assistance. 

 

LauraF_VZW

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