Trade in status

[ALEXBUNTS]

I dropped my old device off at UPS to get mailed in for trade in. I did not get the tracking number. How long does it take Verizon to receive the device??

[vzw_customer_support]

ALEXBUNTS, we hope that you are enjoying your new phone. We will provide more information about tracking the device. Can you tell us more about the trade-in? Did we send you a trade-in return package that included the free shipping label?

RalphT_VZW
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[Sarge325]

I was just notified that Verizon has not yet received my two iphone 6's that I traded in for new phones. The trade in's were shipped by UPS on 12/4/2019 and delivered on 12/12/2019. Today (12/14/19), I received a email from Verizon that they have not received the phones. You would think that they would at least be in the system even if they have not been inspected yet. Will keep you posted to when Verizon actually confirms delivery.

[vzw_customer_support]

Thank you for the additional details, Sarge325. We're glad to hear your packages were received in our warehouse on 12/12/19. It can take a few business days for the return to be processed. I'm confident you will hear from us soon regarding the return. If you do not hear back by Friday, please reach back out to us to check on the return. You can also check your trade-in submission here, http://spr.ly/66091nGr3.

DanielleR_VZW

[Sarge325]

Thank you for the reply. I did infact receive the credit on Dec 17th.

[vzw_customer_support]

Good to hear and thanks for the heads up, Sarge325. If you have any further questions, please don't hesitate to contact us here or other avenues of support we offer. https://www.verizonwireless.com/support/contact-us/. JoeyM_VZW

[ashley242000]

It has been over a month for my trade in with verizon. I still haven't heard anything and i can reach anyone to get this resolved. 

[blurayfreak]

I'm having the same issue. It's a bit frustrating how we do not receive updates as to the trade-in status.

[vzw_customer_support]

We want to ensure you get the assistance you need with your trade-in as soon as possible, ashley242000. Do you have your submission ID? 

[KH-Michael]

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