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Trade-in wrong shippng label!!

I recently purchased a new phone through the trade-in program. It is the third time to use a trade-in promotion on verizon. So I knew how to send a previous phone to get the promotion credit.

I received the trade-in instruction and UPS shipping label with my new phone. So I followed the instruction for trade-in and packed the box using the UPS shipping label that I received. And I sent it through UPS.

I tracked my previous phone using the receipt and the status was changed as delivered. So I just thought my trade-in promotion was finished. But, today I found out that my trade-in shipment isn't created yet. The shipping label that I received with the new phone is different from the one that shows on the Verizon account!!!! I sent the package 2 months ago!!! And Last month I moved to a new house so I throw away all the unnecessary receipts. I tried to find my tracking number but I can't find my tracking number.....Last 2 my trade-in was also used shipping label that I received from verizon. But at that time my phone arrived well. But this time my phone was missing!! Why do verizon send different shipping labels!!!!!!!

They said if I can't find my tracking number, I can't get $800 promotion credit!!! OMG.. If I can't get the promotion credit, I didn't need to change my previous phone.

Why they can't find my trade-in phone? Even I sent my phone using the shipping label that they sent.

Please help me! How can find my trade-in phone??