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Trade in

I was wondering where can I file a complaint and announce the complaint to public media for very unacceptable iPhone trade in to Verizon ? BBB?
I had 2 iPhones XR and I traded them in, upgraded my iPhones through to Verizon to iPhones 12. I did not receive the promotions on those 2 iPhones for unlimited data and 6 months Apple Music and Disney .
Not only that, on April 17th, I received “one shipping box with one label” to send my both iPhones and get the credit for them. My name was repeated twice on the shipping label. I cleaned both iPhones (iPhone XR black and white) and shipped back to Verizon. On April 30th, I signed in to my version and noticed that I received a credit for ONLY ONE iphone. Where is the other iPhone and where is my credit ? Could you please answer my question ? Please do not waste my time for days and days with you “customer service” or “ forever investigation”.
I need answer.