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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Transfer pin with a broken screen
Ianrodia
Member

Hello. How do I receiver a Transfer Pin if I can’t access my phone screen due to it being completely green?

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Re: Transfer pin with a broken screen
vzw_customer_support
Customer Support

 

Thank you for reaching out. We are sorry to read that your phone is broken and that you are looking to transfer your service. We want to make sure that we help as much as we can. Please be on the lookout for a Private Message from us. ~Roger

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Re: Transfer pin with a broken screen
Ianrodia
Member

I received your message, but didnt see a way to respond there. My phone (S21) screen went crazy after taking it off the charger one day. It was also molten hot. I dont have insurance, but it was under warranty still. The phone is in flawless condition. Literally there is no wear on the device. Verizon sent me to uBreakiFix. They stated, "We are told to say it has physical damage". They handed my phone back. Did not even offer to charge me to fix it. I returned to Verizon. They said there was nothing they could do. I needed a working phone. I left Verizon.

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Re: Transfer pin with a broken screen
vzw_customer_support
Customer Support

No worries, thank you for reaching back. We'll be sending you a new Private Message to continue. ~Christian

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