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Trouble generating Number Transfer Pin

I am having trouble generating a Number Transfer PIN from the my account page. When I do, I get this error message;

"Due to recent changes to your account we are not able to complete this transaction at this time. If you need additional assistance, please contact 800-922-0204."

When I call the number, it refers me back to the website and the process repeats itself. Is there another way to get a number transfer PIN?