I paid off my phone two months early yesterday in preparation for the Iphone 12 release and pre-order. When I go to check to see if there's an issue to upgrade my device online (by going through the upgrade link just to see prices) it keeps giving me prices of either $10.17 or $7 for the monthly payment and the rest of the cost being a down payment. However, even though I have 5 lines I've never had to pay a down payment and a down payment of $899 is crazy. Even an Iphone 7 shows it like this. Has anyone else had this issue? Does this have to do with the system not recognizing the early payoff yet? Or is there some other issue that I'm not thinking of?
Congratulations on paying off our device. You have a valid concern in regards your upgrade and we would love to help. It is possible that your pay off is not reflected on the account until the closing of your current billing cycle. In the meantime, what we recommend you is to check your upgrade eligibility in the link below: