For a week I have been trying to pay bill online, as done in past months. This month, I am getting error "Data not found: Customer account".
I have tried three different payment methods (credit card, debit card, and bank account). I have used both credit card and debit card before. Is anyone else having problems making payments online?
I Pay ebills from my bank, automatically. Can you set up payment through your bank?
you can call to pay by phone, please inform them of your attempts to pay online.
i Don't get it. I never have a problem logging in on the phone app or online, yet I see a lot of reports of problems with both? ( you are not alone...)
Same problem, now that I know I'm one of many, my guess is that they want me to sign up for automatic pay and they are going to torture me until I do. After I finally got it paid, I had NO problem logging in. This has been going on for months.
Suzie, we want to ensure you're able to pay your bill online as needed. We welcome the opportunity to assist with this matter. Are you experiencing the issue with online bill pay via the My Verizon Mobile app or on a PC? If on a computer, our website is optimized to work best with the latest version of Google Chrome. Are you using this browser or a different one? Have you tried clearing your cache and/or cookies?