I have been on hold for nearly 2 hours trying to discontinue service to my Apple watch. This is infuriating and if you bill me for the service I will not pay you.
Hello there LINWAL99 and thank you for reaching out to us today. We can understand that you're time is valuable and we are here to help. I have sent you a private message to continue with this matter. -Candice
Because they want you to give up. Verizon customer service isn't really that busy. I have a friend who was a rep there and she says her manager actually made them keep people holding and waiting in the hopes that they'd just hang up. This was a daily practice. My friend quit because of underhanded tactics like this.
Just put your phone on speaker and wait them out. Guarantee you'll get a rep who sounds super excited to talk to you but won't be able to help at all. Tell them how long you've been a customer and threaten to leave for T-Mobile (or another competitor) if they don't get someone on the line who actually knows what they're doing.
You're the paying customer. You own them, they don't own you.
We would be happy to look into your concerns with you right here. To allow us to do so properly, please leave us a Private Note. We look forward to working with you soon!