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Trying to return old phones - no shipping labels

This is getting very frustrating..... all I want to do is return my old phones. I have spent more time on Live Chat and waiting to talk to an agent. When I finally talked to an agent they said they would send me a package with everything I need to return my phones. That was over a week ago. 

Is there anywhere I can print a shipping label myself so I can return these phones?  Now I'm going to get popped with the 30 day return because I can't get help to return the old phones. This is ridiculous!