I have had an account with Verizon for years. I was perfectly happy with them until June 2020. I've had NOTHING BUT ISSUES since I upgraded and added a new line which was supposed to be the BOGO deal. Now I'm being charged for BOTH new phones and was told they don't have the documentation to show where I chatted with the rep during the initial purchase. I'M BEYOND MAD AND DISGUSTED WITH VERIZON AND THEIR SCAMS TO MAKE MORE MONEY!!!!! Finding a new provider!!!!!!!
You added the new line which is good. Sometimes a promo may require a premium unlimited plan.
I'd call into CS and have them review the promo page. Documents aren't needed, what they check is the date of purchase and promos running at that time.
That is never the experience we want you to have. Our goal is to ensure your account concerns are resolved and to keep you in our family for many years to come. Please respond to my private note.
Yes I feel your frustration. I too have decided tat Verizon has become utterly irresponsive to even the simplest requests for customer service. I too am now a free agent = looking for a viable carrier to do my business with. I can be reached thru T=Mobile because that service actually works
Verizon has evolved and become the perfect example of what happens when the foundations of your service get lost in the razzle dazzle of trying to hard to match the gimmicky world of Apple without maintaining the mission of providing basic phone service.
We are disheartened to hear that you feel this way. Our goal is to provide a stellar interaction anytime you correspond with us. Please send us a Private Note, so that we can have an opportunity to turn this around. BrittanyC_VZW