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Correct Answer!
UPGRADE FEE
Daryn1
Member
‎07-31-2020 08:08 AM

Dear Verizon,

You recently charged an upgrade fee to my account.  This has made me a little angry.  If you keep doing this as part of your standard policy then I might not be a customer of yours for very much longer. 

Best Regards,

Every Verizon customer ever

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Correct Answer!
Re: UPGRADE FEE
Ann154
MVP MVP
MVP
‎07-31-2020 08:10 AM

Are you just learning about the upgrade fee that has been policy since April 2012? If so, how did you manage that? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Correct Answer!
Re: UPGRADE FEE
Ann154
MVP MVP
MVP
‎07-31-2020 08:12 AM

https://www.verizon.com/about/news/vzw/2012/04/bl2012-04-11

The dollar amount of the fee and when it is charged has changed since this announcement. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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