UPGRADE FEE

Correct Answer!

Dear Verizon,

You recently charged an upgrade fee to my account. This has made me a little angry. If you keep doing this as part of your standard policy then I might not be a customer of yours for very much longer.

Best Regards,

Every Verizon customer ever

Correct Answer!

Are you just learning about the upgrade fee that has been policy since April 2012? If so, how did you manage that?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Correct Answer!

https://www.verizon.com/about/news/vzw/2012/04/bl2012-04-11

The dollar amount of the fee and when it is charged has changed since this announcement.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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