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UPGRADE Promo code not work
tarlow2
Member

I purchased a new iPhone 11 pro max today and used the promo code UPGRADE at checkout. It said that it would be applied, but I am currently looking at the receipt on the bag from when I picked the phone up at the store and the retail price is the full price and nowhere does it say the promo code discount. $200 is a lot of money. Please help.

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Re: UPGRADE Promo code not work
vzw_customer_support
Customer Support

Hello tarlow2, 

 

I completely agree, $200 is no small amount of money. Please allow me to explain that the promotion for the $200 is spread out for 24 months, appearing on your bill as a Device Promotional Credit. I can check your account, to make sure it's there. I will send you a Private Note, so we can begin. 

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Re: UPGRADE Promo code not work
Natinlongisland

I have the same issue. I go through the check out and nowhere does the promo appears. Not even on the billing estimate. There is something really wrong here or is it another false advertisement.

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Re: UPGRADE Promo code not work
vzw_customer_support
Customer Support

No worries, Natinlongisland, we have multiple agents for everyone. Just Private Message our profile for assistance.
NicholasS_VZW

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