Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
UPS gave away my new phone to a stranger.

I ordered an iphone 13 pro on January 5th. On January 8th I was downstairs waiting for the UPS delivery when my phone notified me that it was delivered, though it required a signature and no one knocked or rang the doorbell. The package was nowhere to be found, I check the tracking number and it says it was signed for by "Maria." Nobody in this house is named Maria. 

So my understanding is the genius UPS driver went to the wrong house, handed my $1100 phone to a complete stranger, who signed for it and accepted it. So basically I was robbed, and Verizon or UPS have done nothing to help me. I don't think I've ever been this p*ssed off with a company, this is ridiculous. I was just on hold with Verizon for 2 hours before giving up.

Re: UPS gave away my new phone to a stranger.
Customer Support

ethanwinchester, we are truly sorry to hear about your experience. Allow us the opportunity to further investigate this matter. We have sent you a Private Message. Can you please respond to that message? Thank you.  -Sylvia