bechow82 We certainly want to help make sure you are able to add the Bundle. I have sent you a private message here in this forum.
We want you to be able to enjoy all things with your plan, se_nilson. I'm sorry that you are having trouble with getting your registration to go through. There could be a few things holding you back. One, is your account current as far as payments go? Two, do you have any pending orders such as a plan change, equipment order, etc? Also, how are you registering for the bundle (the website or your app)?
Same problem. Been on the phone with Verizon for hours and even had a conference call with Verizon tier 2 and Disney plus. The issue is that the error comes during enrollment so Disney plus has no leverage. It’s a Verizon issue. I had it all working, and then the email addresses were wrong so I unenrolled and tried to re-enroll and that’s when my errors started. Haven’t been able to get it back since. Need this resolved ASAP as it’s included in my plan and I don’t want to pay for a feature I’m not receiving.
Been told that customer service cannot enroll me for some reason or another but at this point a resolution needs to be found soon. I’ve lost access to my free year of Disney plus and now cannot get enrolled in the Disney bundle. Very frustrating.
Just coming in to say I am having the same issue as everyone else here. Hours on the phone with customer service and trouble tickets logged I am no better off. They've even tried changing my plan and it didn't help.
I would be just as frustrated, and eager to get my Disney+ working, jenn414. I'm sorry you're having such a hard time.
Did you add it onto your account via My Verizon- Add-Ons? Were you previously subscribed to Disney+?
Please elaborate to better assist you.
I am having same issue....somehow my account website thinks I am not on a unlimited plan and that is why I can't see the Disney Bundle option. I have spoken to 2 different reps and I have been chatting on line with a 3rd one...and still no solution...
Hi , my issue was resolved on 4th call to Verizon Wireless. The representative noticed that my account was linked to the old unlimited plan and that is why the Disney bundle was available to my account. My account was switched to the new unlimited plan and after the switch, I was able to to view and add the Disney Bundle to my account.
I want to make sure you can take full advantage of your Disney bundle! We are here to help make sure you can register. What are you currently showing for your plan on My Verizon? How long ago did you switch to this plan?
i have the same issue as everybody else.
4 chats with Verizon and they said it is disney issue.
2 chats with disney+ and they said it is verizon issue.