Wow! Why can't Verizon just put these simple instructions in the FAQs?!?!? You've just save me so much time!! I've already wasted a good hour pinging back and forth between all of these apps trying to figure out how to activate this. This doesn't need to be such a mystery. Thank you!!
00Squirrel, we are here for you to help with getting your Disney+ up and in order. So we can help, please send us a Private Note. JoseL_VZW
To those of you following along who are having the same issue I am, I'm going to paste below, a part of a private message I just sent Verizon Support.
To summarize, I have been exchanging messages back and forth with Verizon support for the past 8 days now with no resolution. I have been asked multiple times for the same information by different support reps. I have supposedly been told that an escalated ticket was opened for me 8 days ago today for which I was told to expect a response and resolution within 5-7 days of opening. Clearly, that never happened and I cannot get a Verizon rep to even acknowledge that this ticket even exists much less provide me a status for it. I reached my tolerance limit with Verizon this morning and this is the close of a private message I just sent off to them a moment ago. I'm sharing this because they love to take this stuff offline and away from the eyes of the group and I think that's not helping anyone:
"I need to express one more thing: I agreed to upgrade my service with Verizon to these unlimited accounts BECAUSE of the Disney+ Bundle deal. I am paying for something Verizon appears to be refusing to provide. Where I live, that's called "fraud" and there are government agencies who can be contacted to investigate why Verizon is claiming you get something and then refusing to provide it. I think after 8 calendar days of "support" messages and receiving a message like "review the account" is the equivalent of "we're not going to give you what you're paying for". Wouldn't you agree?
So, here's what I insist on before 12PM Central time today: I need a manager or some other person there to contact me directly at my email address ([email address removed per the Verizon Terms of Service]), not this Private Message forum, and explain to me when I will receive the product I have paid Verizon for. I will require identifying information for that person (Verizon employee ID, first/last name and position title) so that I can hold someone accountable going forward. If I haven't heard from someone at Verizon by the means I have detailed here, I will be filing a complaint with the Federal Trade Commission (https://reportfraud.ftc.gov/#/), will reach out to the FCC and I will be filing a complaint with the Consumer Protection Division at the Attorney General of Texas (http://txoag.force.com/CPDOnlineForm)."
Here's the really concerning thing. I've been dealing with this for a month. I FINALLY reached a Tier 2 Tech support with Verizon yesterday, after a 2 hour hold, and they said they had the same problem with their own account and they're still trying to figure out.
So yeah... that's what we're dealing with. The amount of time spent for this is inexcusable. I've been tossed back and forth between Hulu and Verizon. Disney and Verizon. AND... i had the exact same issue with the ticket. They couldn't find it. It was never put in. Blah Blah Blah. It's infuriating.
The only thing the tech told me to try, and this is because I already had a Hulu account and they think the miscommunication is happening there... it to cancel my current hulu and let it expire. Then sign up again going through the Disney Bundle via the DisneyPlus app. But that may be for my specific issue.
ethancreativela, we apologize for how long you and so many others have been experiencing this issue, and we want to do everything we can to help resolve your Disney+ bundle subscription issue. If you haven't tried this yet, and if you have an active Hulu+ subscription as you mentioned in your original response, please try going to the Disney+ website and log in (this cannot be done from the app as the Hulu icon to activate will not be viewable from the app). You will then select the "activate Hulu" icon from your Disney+ account. lastly, you will be redirected to Hulu to log in and to confirm your decision to sync the account and receive the monthly credit. Please test and provide us with your results.
We want to make sure you can take advantage of this great deal. Are you still having trouble signing in? Are you able to click the link to go to Disney+?
Hi Jenelle - not sure about the others but I just signed up for the Play More Unlimited plan and I am unable to access the "free" Disney+ account. I currently receive it through Verizon and it won't let me register for it again like the account rep directed me to. It is ridiculous!!
Craig328 - Have you received any update? I just signed up for this "deal" today and I'm already regretting my update. I tried to do a chat and the rep made me feel like it was an issue on my end but after reading this entire feed, I see it is a Verizon issue. What a disappointment. You are correct, this is fraud. Hopefully they figure it out soon.
We would be more than happy to assist you with signing up for your Disney+ Bundle. We will be sending you a Private Note, so we can further assist you. MoniqueH_VZW
Why does Verizon keep telling every single person on this thread to contact them directly. THEY HAVE BEEN CONTACTING YOU DIRECTLY!!!!!!!! That is why we are all here! The employees who answer to the phones/messages do.not.know.how.to.help.......we are seeking help from fellow customers on this wall.
So do us a favor PLEASE> List the detailed steps here. On this wall, regarding how to utilize our purchase of the Disney plus unlimited. Simple question. Don't direct us to call Disney. Don't direct us to call Hulu. Don't direct us to message Verizon (hi). Explain, you, the representative of the company who sold us the product, how to use it. Thank you.